Error "smart card logon is not supported for your user account "

Symptoms

Smart card logon fails with error You cannot use a smart card to log on because smart card logon is not supported for your user account, which possibly indicates your domain controller does not have a valid certificate.

Solution

Follow these steps to request a new certificate:

  1. Log in to the domain controller
  2. Open the Run prompt and run mmc (if prompted to elevate permissions, select Yes)
  3. Click File > Add / Remove Snap-In...
  4. Select Certificates and click Add
  5. Select Computer account and click Next
  6. Select Local computer and click Finish
  7. Click OK
  8. In the tree view on the left, navigate to Certificates (Local Computer) > Personal > Certificates
  9. Click Action > All Tasks > Request New Certificate
  10. Click Next
  11. Select Domain Controller Authentication and click Next
  12. Click Finish

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