Skip to main content
Version: v36

Error "Unable to connect to Web Proxy" during Web Connections

Symptoms​

"Unable to connect to Web Proxy" error shown in the GUI when connecting to Web targets.

Solutions​

Ensure that the your PrivX Web Proxy is running and configured correctly. To do this, run this on the web-proxy machine:
# systemctl status privx-web-proxy

Restart the privx-web-proxy service if necessary:
# systemctl restart privx-web-proxy

Also verify your configurations:

  • Verify your Web Proxy address is configured correctly on PRIVX WEB ACCESS GATEWAYS page in PrivX UI. Use IP address instead of FQDN, if possible.
  • The address needs to be reachable by the Docker container running on the Carrier host (default ports 18080, 18443, 18444).

On the web-proxy machine:
Ensure that the web-proxy configuration at /opt/privx/etc/web-proxy-config.toml contains:
privx_rdp_proxy_enabled = true

On your PrivX servers:
ensure in the RDP-proxy configuration /opt/privx/etc/rdp-proxy.toml:
web_proxy_enabled = true

Logfiles /var/log/privx/web-proxy.log on your web-proxy machine, and /var/log/messages on PrivX servers may also provide additional information about causes.

Page updated on